At ONEVIX, we strive to provide high-quality skincare, haircare, and body care products. Your satisfaction is important to us.
1. Returns
We accept returns only in case of:
– Damaged product
– Wrong item delivered
To be eligible for a return:
– The product must be unused and in its original packaging.
– You must inform us within 48 hours of delivery.
– An unboxing video or clear photos are required as proof.
2. Non-Returnable Items
Due to hygiene and safety reasons, we do not accept returns for:
– Used or opened products
– Products returned without original packaging
3. Refunds
Once your return is approved:
– Refund will be processed within 5–7 business days.
– The amount will be credited to your original payment method.
4. Replacement
If you receive a damaged or incorrect product:
– We will offer a free replacement.
– No extra charges will be applied.
5. Cancellation
– Orders can be cancelled only before dispatch.
– Once shipped, cancellation is not possible.
6. Contact Us
For any return/refund requests, contact us at:
📧 support@onevixlife.com
Thank you for shopping with ONEVIX
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